If it's going to be that big a problem, then you should have her buy one of the e-bikes from the local shop, after making sure they're authorized to get parts and documentation to perform any service necessary.  Local shops exist partially for this need; people who can't or won't do the work themselves.  These shops need love, too; let them show what they can do to earn a sale.  Go to the shop with her if possible, since you have experience about how an e-bike should operate and perform and at least roughly what one should cost.   

My sister rode my Mini last fall and eventually wanted an e-bike, so she got a great deal on a Lectric XP from a private party with 42 miles on it.  Turns out, there's something very wrong with the PAS/throttle capabilities, but because she didn't understand e-bike designs well enough, she had no idea it was broken and thought the way it rode was the way it was supposed to be.  After she got it home and rode it, her description of its handling on the phone immediately told me there was a problem.  If I'd been a couple hundred miles closer and been invited to come along, that wouldn't have happened.  Still waiting to hear if a warranty claim to repair it is possible.

Otherwise, no matter the mail-order brand, if your friend goes that route, odds are pretty good that YOU will become the service tech.  All bikes need tuning and adjustment, even if they're working perfectly and the shop that sells it should be willing to do anything and everything.  I'd certainly try to talk them into a free 200-mile cable adjustment and fastener-torque inspection/checkup as a condition of purchase - that's worth $100-150 or so.

Quote from: Altema on May 04, 2022, 06:51:35 PMIndeed! Wonder what the 0 to 20mph times are 

Here's a sample image from early testing....

Cool! 

Start saving up a rear-tire replacement fund.   

Nothing for the bikes per se.  I use https://osmand.net/ for navigation and discovering bike trails and https://play.google.com/store/apps/details?id=com.coolniks.niksgps2 for GPS speedometer calibration now and then.

Quote from: Eric7 on May 04, 2022, 05:03:43 AMI have thought of mounting a pully on my garage ceiling to lift the bike but it is probably too complicated.

That's a very good idea, and you reminded me of a pulley system I used to have set up to stow kayaks in the garage ceiling.  Compound pulley design makes the pull-strength manageable.  Don't forget about possible clearance requirements for an open garage door. 

I wouldn't work on a swinging bike in the air, just use it to hoist and hold bike in position to get clamped up in the stand.

I might have to order one now.
https://amzn.to/3LkoY7N

Just playing the odds, we can start by assuming Western Hemisphere, perhaps even North America, but a little geographical clarification would be useful for interested folks, along with pickup only or if shipping is available.

Also, "Rad Plus" .... what?  Rover, Runner or City?

Oh, man, that sucks. 

Definitely call them.  It's not only faster but you'll get a chance to plead the need and urgency of your case in person - I have always had great experiences the few times I've called and have never been transferred, the issue was always resolved by the person who answered the phone, including fixing a squeak I couldn't diagnose.  Rad's CSRs have the knowledge and authority to actually HELP the customer right away, unlike some companies.

Good luck.

Quote from: Runningliner13 on May 02, 2022, 05:57:30 PM
Hello, my question to JimInPT  is the throttle power button made by yourself ?

No, I got it on eBay:  https://www.ebay.com/itm/223592231970  high-quality 3-D printed part with stainless hardware, in various colors.  Love it; hasn't loosened a bit in almost a year.  I mostly use it to blip away from a stop at intersections, especially uphill.

If you have a 3-D printer (I don't ... yet), I think there are free plans out there to make your own.

Quote from: Eric7 on May 02, 2022, 05:07:09 PMHow do you get the bike onto the repair stand?

LOL, I don't... yet.  Just got the stand a few days ago and set it up to check out, was very satisfied with materials and construction.  My first planned use is for dropping the front wheel to replace the quick-release with a solid bolted axle, also just received.

My current plan is to remove battery, locks and other stuff not fastened on (as you do), then get up on a short stepstool and deadlift the bike up into the clamp.  Not as young, strong and spry as I used to be, so these things take a bit more planning ahead.

I got a Hollywood-brand temporary crossbar for use while traveling on the hitch rack; might put that into place as the grab point if I need more fore/aft adjustment for balancing it during maintenance.

Don't feel too bad; hydraulic brakes are brand-new to Rads on the two new models and I have yet to hear any chat about doing any work on them at all so far - you seem to be the first one, so glad to see you got it sorted out and owners here now have a bit more info about them for future reference.  And I've found that providing a bit more detail about the question in the subject line will draw more attention that just the bike model.

Welcome to the gang, by the way.

Quote from: handlebar on May 02, 2022, 01:30:09 PMWith a bigger diameter, I needed less force to apply equal torque. Because the grip had a larger area, I could get the necessary friction with a relaxed grip.

If you ever get a hankering to replace the controller with the 35A upgrade from Bolton or EBW, you might be pleased to know it comes with a cruise-control option, which would also greatly reduce grip strain on the throttle side for long steady rides.  I finally installed mine last week (along with the hydraulic brake calipers also from Bolton) to get ready for warmer weather and she's almost like a new bike.  Zoom-zoom and stops like hitting a wall now.

Those Bike Hand stands are quite good for their prices; I bought the 110-lb version for my Mini, which is pushing 80 lbs with accessories and no battery (https://amzn.to/3FUvykv).  I'm very happy with its materials and construction at much lower price than the Park equivalents. 

Did you just manhandle it into the air to get it into the clamp?

Quote from: Chris777 on May 02, 2022, 11:54:01 AMLooking for US controllers and screens for 2 RadRunners.

You might want to try a US-spec setup on one bike first, before investing in two.  I don't recall reading about anybody doing this mod and it's possible Rad may have jiggered the Canadian motor to limit RPM or current no matter how much the controller tries to apply.  I bet somebody's tried it, but not that I can remember.

IIRC, Altema's motor experiments revealed some sort of circuit in the US-spec motor that limited RPM no matter the current or voltage, so that even with a 52v battery he still couldn't get it going past 25 mph.  Not certain, but that's what I recall.  He ended up installing a standard Bafang motor and then tried destructive high-amperage testing on the removed stock Rad motor - he couldn't make it die, so they're pretty rugged.

On the other hand, I think I've seen vids of the Eggrider working on even the strangled Euro Peon controller limits, so US controllers might just drop in and work for you.

Quote from: handlebar on May 02, 2022, 10:43:24 AMI took the washcloth off to measure the OEM grip. The thumb part is hard. On the right, the throttle ring is also hard, but it has a bigger diameter. On yours, is the thumb part cushioned?

No, those grips I use and linked to are hard rubber.  Not hard like plastic, but very firm rubber and quite grippy, which I like.  I don't press my thumbs against the grips, they just sort of hang underneath until called upon for a PAS shift, mid-loud bell on the left and the shifter or throttle thumb activator I added on the right.

Hah!  Yes, slightly convex Mirrycle brand, which is ok for my needs, but I get your point.