I got my Rad Rover 5 Tuesday Aug 25 as well. Unboxing was great, and I did the same thing the original poster did. The handlebars are positioned backwards for shipping. I re did that and its fine. My display was unplugged but caught that early. My derailleur is really out of adjustment - bad. It skips gears like crazy, not lined up and not smooth whatsoever. I have attempted to correct this but that doesn't seem to work. I may have to hit a bike shop soon. The thing is a monster. I am a big guy and it pulls me around just fine. I will be looking for a replacement plug and play battery upgrade, seat upgrade, mirrors and locks. I ride mostly bike trails and streets. Other than shifting, which is a real problem, so far I love it