Solved!!!  We called the support number and they sent a number of parts that might have caused the problem.  Tried the easiest one first by replacing the controller unit (where the power button is and such) and BAM, we have power and the bike is now running normally. 
Thanks for all of your assistance with the matter all.  It is much appreciated. 
By the way, the tech support was great and the new part was here in less than a week from the west coast to east coast. 
Bike was fortunately still under warranty as it was purchased about 10 months ago so the parts were still at no cost. 

Happy riding!!

Still not working.  We unplugged and plugged everything we could find and no luck.  We took the fuses out of the batter and they look good.  The battery has power as tested by the battery indicator on the back of the battery.  Any other options?
thx

Hi all,

Well, as this title says, the wife is upset.  Bought the rad power bike step thorough last May (2020, the army green color one) and after her latest ride today (3.26.21) it won't power on.  It was working fine during her ride but now no power at all showing on the original control panel.  Nothing was done to the connections and as I stated, it was working on her ride and when she rode it into the garage it all of a sudden won't turn on. 
Any suggestions would be most appreciated. 
Thank you all.