Hi - I have a ~3 year old Rad Wagon 4 - it's a GREAT bike - but one recent issue is the pedal/gear slips when I'm in the top gear (7) - this doesn't happen in any of the lower gears (1-6). I recently had the chain replaced hoping this would fix the issue, but alas it still slips. Any advice or guidance on next steps? Thanks!

My family and I purchased a Rad Wagon 4 in May 2021 and have been loving the bike ever since. We have ridden almost 700 miles on the bike and it has been an amazing addition to our daily routine. Unfortunately this week after doing a quick 3 mile ride, the battery ceased to function on the return trip. I pedaled it home w/o power and immediately attempted to charge it. When I plugged it into the power charger it showed full charge, but the battery does not power the bike or LCD/display. I have replaced the fuses and used different outlets for the the power supply. When I press the "charge" button on the battery I get 3 green lights (and 1 red) when it's charging via the power source, but nothing when I put it on the bike w/o power source. Unfortunately Rad is telling me since the battery is more than 12 months old it will be full cost to replace it. $600+ and four weeks of waiting time. Ouch.

Any advice or guidance would be super helpful as I've gone from HUGE Rad advocate to anyone that would listen, to strong voice of negativity around service, support and durability given my experience.

My family and I purchased a Rad Wagon 4 in May 2021 and have been loving the bike ever since. We have ridden almost 700 miles on the bike and it has been an amazing addition to our daily routine. Unfortunately this week after doing a quick 3 mile ride, the battery ceased to function on the return trip. I pedaled it home w/o power and immediately attempted to charge it. When I plugged it into the power charger it showed full charge, but the battery does not power the bike or LCD/display. I have replaced the fuses and used different outlets for the the power supply. When I press the "charge" button on the battery I get 3 green lights (and 1 red) when it's charging via the power source, but nothing when I put it on the bike w/o power source. Unfortunately Rad is telling me since the battery is more than 12 months old it will be  full cost to replace it. $600+ and four weeks of waiting time. Ouch.

I have gone from heavy Rad advocate to huge negative reviewer of the bike because of this experience. Any advice or guidance would be in this helpful. Thank you!

Zach

I just got my Rad Wagon 4 in orange yesterday and it's great. As with others on here, there are inventory issues for Rad accesserories right now....

I'm looking for two deckpads and a front-mounted basket. See pictures...

So if you happen to have any of these and dont want them or need them I'd love to buy them directly from you.

Thanks!