Handlebar,

That's what I was looking for.

Thank you,
John

Is it that when you try to coast it forces the pedal cranks to turn anyway Yes, that is what's happening.

Also when we google search the part number LY-BB16T8VNF the china manufacturer states that this part is not for ebikes.

Thank you inoxa and John for taking the time to provide me with the good links.

We got a little light oil to go inside the freewheel but when we try to coast it is still hanging up so we need to remove the ?freewheel? and replace it with a new one. Can someone tell me what the RadRunner?s replacement part number is and where to buy? And a video on how to replace a RadRunner?s freewheel.

Merry Christmas to all.

We have a newer RadRunner, one with the power cable on the opposite side of the freewheel, that has started to stick. We sprayed a little WD40 on it, freed it up enough to get home.

Now we need to properly clean and lube or replace it.

Can someone point me to a good tutorial video?please?

Quote from: Brentj on January 24, 2021, 05:54:57 AM
I ended up using just a straight stem extender

Me too..thanks

1. Started with the help line. She had several potential fixes but never did send the mobile support van out to my home. Given it was a brand new bike that had been pro assembled by RAD you would have thought that would be the least they could do. Eventually suggested I contact the IB service center where I purchased the bike.
2. John at the service center was quit patient. They kept the bike for a day. When I got it home it still jumped a little but not like before. 
3. Yesterday we took it up several very steep hills where I had to get up on the peddles to make it to the top. No more jump 

All's well that ends well, thank you RAD

Purchased a Rad professionally assembled new Radrunner a week ago and am having the same issue.