Hi all,
I bought a rad wagon in April and have really been enjoying it. Since we were waiting on the Thule seats we really haven't ridden it much, mostly short rides so it has maybe 6 miles on it. However it has suddenly stopped working. Customer service has been responsive. I did the battery check, connector check and replaced both fuses to no avail. They are sending me a new controller, when it is in stock. I have to say I am greatly disappointed that such a major component would fail with so little use. Given that and it is out of stock and I'll have lost 4 weeks from a short riding season (relatively, to some, Chicago climate) I'm considering returning the bike. I just wanted to throw this out there to see if this is unusual or if Rad Bikes or ebikes in general have a problem. I ride a manual bike about 100 miles per week but I am new to ebikes.
Steve
I bought a rad wagon in April and have really been enjoying it. Since we were waiting on the Thule seats we really haven't ridden it much, mostly short rides so it has maybe 6 miles on it. However it has suddenly stopped working. Customer service has been responsive. I did the battery check, connector check and replaced both fuses to no avail. They are sending me a new controller, when it is in stock. I have to say I am greatly disappointed that such a major component would fail with so little use. Given that and it is out of stock and I'll have lost 4 weeks from a short riding season (relatively, to some, Chicago climate) I'm considering returning the bike. I just wanted to throw this out there to see if this is unusual or if Rad Bikes or ebikes in general have a problem. I ride a manual bike about 100 miles per week but I am new to ebikes.
Steve
