There are two issues at work when it comes to delivery delays: RadPower itself, and FedEx.
Rad Power has been affected by the global supply chain debacle, like many companies. Rad's accessories and basic bike frames are made in China, and China has periodically closed ports due to Corona (or at least that is the explanation they have given). These days, it is not at all uncommon for container ships to sit outside US ports for weeks at a time before they can unload their cargo. Add "staffing problems" into the mix, and we have what we have.
After speaking to Rad Power employees about the delays in getting my bikes, they seem almost as frustrated as their customers by the situation.
If Rad's website says "Ships by XX" date, that may not be accurate, as many of you well know. Furthermore, if you see a bike or accessory in stock and order it, your next same day e-mail may give you an "updated" shipping date than the one you just saw on the website.
As for FedEx, I have had shipments sit for days in one of their Midwest facilities. FedEx blames high volume, but they also blamed weather when I inquired as to why my bike had sat in their facility for almost a week.
The supply chain problem is not going to get better anytime soon. In fact, it may get much worse, depending on global events. If you want something, you are probably better off ordering now. Who knows what the situation may be in the months ahead. Wars, new pandemic "variants", and turbulent economic situations are all possibilities.
Rad Power has been affected by the global supply chain debacle, like many companies. Rad's accessories and basic bike frames are made in China, and China has periodically closed ports due to Corona (or at least that is the explanation they have given). These days, it is not at all uncommon for container ships to sit outside US ports for weeks at a time before they can unload their cargo. Add "staffing problems" into the mix, and we have what we have.
After speaking to Rad Power employees about the delays in getting my bikes, they seem almost as frustrated as their customers by the situation.
If Rad's website says "Ships by XX" date, that may not be accurate, as many of you well know. Furthermore, if you see a bike or accessory in stock and order it, your next same day e-mail may give you an "updated" shipping date than the one you just saw on the website.
As for FedEx, I have had shipments sit for days in one of their Midwest facilities. FedEx blames high volume, but they also blamed weather when I inquired as to why my bike had sat in their facility for almost a week.
The supply chain problem is not going to get better anytime soon. In fact, it may get much worse, depending on global events. If you want something, you are probably better off ordering now. Who knows what the situation may be in the months ahead. Wars, new pandemic "variants", and turbulent economic situations are all possibilities.
