Quote from: SemperVee on September 14, 2021, 08:02:55 AM
Same no start problem for me while out on a ride.  Called Cust svc discovered handlebar box was roblem - Ordered  part under warranty on 4 Sep - NOW 13 Sep and no part in hand yet!   Tracking number but not delivered to USPS reported...   Warranties are only as good as the company behind them..

Source of my power loss turned out to be the Display/Switch too (I cross connected in from my wife's bike).    I sent that to Cust Svc and just received this in reply:
"The display I'm sending is not the City display but it is compatible with your City and you should not see or feel any differences. The only difference you will find is in the settings, which will need to be adjusted. "  Said they will ship the part in 3-5 days and marked the ticket 'solved'.       Is not having the OEM display a good thing?   I am concerned - who tested/vetted that part?

Quote from: reppac on August 20, 2021, 04:08:46 AM
Just a followup to my 8/4 post.

After working with RPB support and replacing the main wiring harness, controller and the LCD screen switch combo the problem is resolved. As I suspected, the issue was in the switch/LCD combo and not the harness or controller. The local RPB authorized repair tech said that this is a common problem and has replaced "well over a hundred."

Anyway, its fixed and I'm back to riding!

Seems like rocks and clubs troubleshooting from RPB support- swapping components blindly. 

After reading more of these posts I may swap my wife's display/switch to see if it solves my Rad City lost power problem.  I really hate to risk her components if my harness is shorting or something.

Quote from: Spants on July 30, 2021, 07:32:22 PM
Hi all,
I bought a rad wagon in April and have really been enjoying it. Since we were waiting on the Thule seats we really haven't ridden it much, mostly short rides so it has maybe 6 miles on it. However it has suddenly stopped working. Customer service has been responsive. I did the battery check, connector check and replaced both fuses to no avail. They are sending me a new controller, when it is in stock. I have to say I am greatly disappointed that such a major component would fail with so little use. Given that and it is out of stock and I'll have lost 4 weeks from a short riding season (relatively, to some, Chicago climate) I'm considering returning the bike. I just wanted to throw this out there to see if this is unusual or if Rad Bikes or ebikes in general have a problem. I ride a manual bike about 100 miles per week but I am new to ebikes.
Steve

Was support responsive?   My Rad City lost power abruptly while riding right at two weeks old..  Supporrt mentioned
replacing harness and controller but I don't have confirmation anything shipped yet
.
I'm surprised there are no replies on this thread. .

Quote from: stithjim on August 26, 2021, 06:31:43 PM
Ticruiser: I have been waiting over a month and a half for my replacement battery, so I know it can take quite a long time to get those replacements.

Garvie: Got my fingers crossed for ya, bud!

Ya'll are scaring me that my 2 week old  Rad City that abruptly lost power could be down for months?   Yikes! 

Are there any schematics to check continuity/power at the harness connectors?  I had swapped batteries with my wife's bike and it does power hers up. After reading this thread, maybe I should see if my battery runs her bike for any distance.

Quote from: dantodd on August 27, 2021, 11:52:16 AM
I recently just worked through this problem with my RadRover.  Rad support was great about it. They first sent a controller and when that didn't fic the problem they sent a new main wiring harness and that did fix the issue and the bike turns on just fine now. If I were you I'd pop the controller off the bike that isn't working and connect it to the working bike. If the bike powers up you now know that both the display and the controller are good so you've narrowed it down to the wiring. They covered mine under warranty but if you are out of warranty the harness was just $30.

That sounds like a lot of down time with support sending parts multiple times. 

I have a 2 week old Rad City 4 <80 miles that lost all power while riding.  Support doesn't seem to be in any hurry to resolve this early life failure.  Before contacting support,  I swapped batteries and thats not the issue, I also went through the whole connector check in the Help site troubleshooting.  Still won't turn on. 

Seems like a common issue, are there any wiring schematics available to check continuity and/or power at the harness connections?    I'd like to get the bike running again, its getting close to a week since first contacting support and I had to follow-up with a call.. They did mention sending a replacement harness and controller that "may" solve the issue but I don't have confirmation that anything is enroute.    Swapping out parts blindly seems like rocks and clubs troubleshooting.