I purchased two of the Rad Runners for Xmas and both had the chain hop problem. Rad sent me two new tensioners that have a slight different design to them. First the spring tension using a small scale on the old ones measured about 1.5 lbs of tension where as the new ones read about 4 lbs of tension, much strong tension on the chain.
Second the mounting bolt is fixed and causes the angle of the tensioner to be at a different angle (more forward away from rear cog) causing the chain to be further around the rear cog and at a stronger tension and just like magic the chain skipping problem is solved.
Second the mounting bolt is fixed and causes the angle of the tensioner to be at a different angle (more forward away from rear cog) causing the chain to be further around the rear cog and at a stronger tension and just like magic the chain skipping problem is solved.