My Rad 5 controller went out Nov 21st. Rad City told me new controllers would be in "at the end of January." So on Jan 31st, I email them and ask where my controller is. Response: Not in yet, supply chain issues. So I ask for an estimated date. Response: We don't know when we might get them. Result: I have a Rad bike that's been dead for two and a half months, and Rad City can't even tell me when (or if) I might someday get a replacement part. I bought two identical Rad bikes (for me and the wife), and the controllers on BOTH bikes have failed. Rad city is selling bikes with a controller they know is coming defective from their supplier, and they don't fix the problem, don't provide replacement parts. I would advise anyone considering buying Rad to carefully research their long standing and continuing problem with defective controllers, before spending a lot of money for something that might better serve as a boat anchor.