I live in North Idaho and have tried calling customer support for the past 6 days,  including every dealer in North America, tried their chat line, e-mail and anything else I can think of, to no avail.  Has anyone actually gotten through and talked to live person?    I know there have been a lot of layoffs over the past year, do I need to drive to Seattle to get any help?

Makes sense, thanks for the insight.  I'll run the test later this week and note the power.

At 70-100% charge, my radcity 5 plus standard frame has no problem going up 300' fairly steep hill to my driveway.  Can reach 9 - 11 mph, in 3rd gear and cadence of 60-80.  Came home this AM, battery showed 30% and bikes max speed was 4-5 mph in 2nd gear and cadence easily 100. Does that seem right to anyone?

What's been wrong, failed power assist controller, front rack mount welded on crooked, must adjust derailleur throughout most rides, seat post to short - advertised up to 6'5" - I'm 6'2" and had to buy seat pot extension, battery key cylinder will not open, at 200 lbs, I easily bottom out front forks. I'm just over 600 miles.  The shop that assemble the bikes did not have derailleur or brakes properly adjusted and did not mention problem with front rack alignment or issues with the key cylinder

Got 2 Radcity 5 Plus bikes last Saturday; so far, I'd give the bicycle shop that put them together with a D-, the quality of workmanship on the Radcity is a C- while the Step-Thru appears to be better.  I have been overall pleased with battery life, still breaking in but to do a full charge from <10% is a full 7 hours.  Charges from 40-60% take several hours as well but we're talking about lithium batteries so nothing unusual there.  On a full charge, I was in the range of 70+ miles, mostly on 0, 1 and 2 power assist levels with sporadically hitting the throttle to cross busy streets;  I gear up to 5,6, and 7 for most rides, and I probably average 15 - 16 mph. We're pretty flat here but winds have been 10-15 and higher for many of the rides. Support has been mostly positive, I've used e-mail, ask a question using their webpage, and called directly.  Most of the time, with email or ask a question online, I'm directed to videos that do a decent job of helping; however, when it doesn't help you're back online or on the phone which just takes more time.  I have identified one semi-major issue on the Radcity and surprisingly, they have not responded in a timely manner. This was actually a phone call and I was both disappointed in the initial answer and there has been no follow-up since they said they'd get back to me.

I'm halfway to 80, 7 knee surgeries, 3 knee replacements (yes, 3), and going electric is my last shot at pedaling my way around.  It has been very encouraging and I hope that as the bike gets fine-tuned and the one outstanding issue is resolved, I'll be giving the Radcity high marks.  As of this writing, the Radcity has 157 miles and the Step-Thru is at 67.

I once was 6' 3", somewhere on my climb up the age ladder, I'm now just under 6'2" on a good day.  Just got my 5 Plus today and for me to fit properly, I'll need a longer seat post than what came with the bike.  I have no idea where they think a 6' 5" frame will fit "properly" on the stock bike.  In addition, my size 14 shoes hit the kickstand and the chainstay on the other side.  I'm having to adapt my foot position to avoid this issue.  Good Luck!  10 miles on the bike and power and responsiveness are very nice.

Good Morning,  5 plus and 5 plus step-thru are ready to be picked up this morning and I'm stoked.  Former cross country rider but 8 surgeries later (3 knee replacements) and I'm looking for a little help to keep riding. I'm sure hoping the step-thru for my wife will bring her over to my preferred way of travel.  My question, has anyone replaced the stock headlamp with something that really works at night?  I've got a decent USB charged portable light for my mtn bike (800 LUM) and can add to the RAD but I'm looking for an actual wired replacement. (1100 LUM would be great)  Where I ride, it's very dark with lots of potholes and wildlife to watch out for.  Looking forward to learning from everyone.