I would love to speak speak with you a moment if possible. I did the same thing on my new Rad city 5 plus. I've had it about 2 months and so fat only have 15 miles on it. It all started because it was shipped with a faulty controller from the factory. Absolute nothing I was responsible for! I finally was shipped a new controller ( took about a month to get here), new bike came in about 9 days???
Also I had ordered and received the same day 2 new Rads. A new Rad 4 city commuter and the 5 plus city commuter.
They were my 3rd Rad bikes. First bike was purchased in 2019, a Rad 4 city commuter .....never had 1 problem with it other than blowing a 5 AH fews and repairs it and up and running in less than 45 minutes.
But due to my nightmarish experience with Rad customer service this Rad City repeat customer is no longer a Rad Customer. As a matter of fact a friend of mine has taken possession of the new Rad 4 and currently I have a Rad 5 plus with 15 miles on it for sale!!!
I've already lurched a new Pedego Commuter from a local dealer with a showroom and repair service 12 minutes from my house.
I am but mechanically inclined. I've watched someone's video on this site concerning replacing the 10 Ah fews on my 5 plus. I understand it to say remove 4 screws. I can only locate 3 screws on mine. Other than that I have about 10 minutes left to replace the fuse and put the bike on the market for sale.
So I'm asking fir some help. I'd be glad to even compensate for your time.
My email is michaelolvey@gmail.com
My cell is 205-305-5056
Thank you
Sincerely
Michael Olvey


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Quote from: michaelolvey on April 18, 2022, 11:51:27 PM

Quote from: daver6640 on April 11, 2022, 04:42:16 PM
Hello,

This is my first post.  Thank you for the great information as my battery also failed.  I followed the steps outlined and it was a 30 minute job.  I will share pics of some the tools I used.  Great recommendation on a wood chisel to remove the small cap.  I had to remove both ends as it was easier to push the battery through the case.  I only pushed it a bit.

I would advise anyone trying to take their time and don't rush it.  I cut a small portion near the fuse, then used my finger to manually rip some of the blue tape off.  I wanted to avoid cutting the ribbon.

Thank you so much. I finally talked to Rad tech support today. They told me, as I had read somewhere also, that thus new battery dud nit even have a fuse (??)
Go figure made in sense to me. I also have 2 Rad City 4 bikes and one is about 3 years old and I had blown the fuse in that one also no. Once I bought the fuse  it was a very simple 20 minute job and I was up and running again. This 5 plus commuter
battery is completely different. Rad had convinced me I had to buy a new battery now. They said nothing could be done to fix or repair it

SO, to begin with the bike came in brand new with a faulty controller straight from the factory. I am a repeat customer. It was according to  Rad customer service policy they said they could not and would not overnight  or even expedite the shipping for the faulty controller that I simply had
Received. It took a MONTH to arrive. Rad did cover the cost of the controller but the test was up to me. The closest Rad City certified repairs to me is 3 hours away.


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Quote from: daver6640 on April 11, 2022, 04:42:16 PM
Hello,

This is my first post.  Thank you for the great information as my battery also failed.  I followed the steps outlined and it was a 30 minute job.  I will share pics of some the tools I used.  Great recommendation on a wood chisel to remove the small cap.  I had to remove both ends as it was easier to push the battery through the case.  I only pushed it a bit.

I would advise anyone trying to take their time and don't rush it.  I cut a small portion near the fuse, then used my finger to manually rip some of the blue tape off.  I wanted to avoid cutting the ribbon.

Thank you so much. I finally talked to Rad tech support today. They told me, as I had read somewhere also, that thus new battery dud nit even have a fuse (??)
Go figure made in sense to me. I also have 2 Rad City 4 bikes and one is about 3 years old and I had blown the fuse in that one also no. Once I bought the fuse  it was a very simple 20 minute job and I was up and running again. This 5 plus commuter
battery is completely different. Rad had convinced me I had to buy a new battery now. They said nothing could be done to fix or repair it

SO, to begin with the bike came in brand new with a faulty controller straight from the factory. I am a repeat customer. It was according to  Rad customer service policy they said they could not and would not overnight  or even expedite the shipping for the faulty controller that I simply had
Received. It took a MONTH to arrive. Rad did cover the cost of the controller but the test was up to me. The closest Rad City certified repairs to me is 3 hours away.


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Does anyone know what I should do. On my Rad City 4 commuter the problem was a blown fuse. This new battery is different. From what I have read it does not have a fuse to replace. I believe a piece of metal touched charging port which made it spark and caused it to short out. Same way I blew a fuse on Rad city 4 model and I easily fixed it be replacing a #5 fuse. This battery is completely different!


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New 2021 5 plus commuter battery model S1304Y want charge


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