Hello , we did a real-time video link  . I had two chargers and two batteries so was able to illustrate and deduce issue as battery specific. . I'll have to reiterate that Brea at Rad was super patient as I had to dig into my phones settings to make link work . Also , after doing a deep dive on this site I saw Mike B 's info on battery fuse replacement. I performed this last night , and it worked . " Bad"  Battery charged fully. So now I have an extra battery ! Happy it didn't end up in the landfill . Hard to believe there's replaceable fuse that isn't easily accessible on these things.

Not good to hear. I'm concerned Rad may have issues with quality control. Purchased (2) Rovers 4/28/22. One bike's battery depleted on first ride of 15miles. Would not recharge. Rad service was great as you explained. They sent out new batter 5/1. Just received 5/13 ( FedEx is messed up) . Just got back from Banks/Vernonia round trip . New battery performed as it should and we had a blast. 42 miles round trip. As a result of bad battery I've spent a considerable amount of time looking into battery optimization , etc. Why I ended up on this site . Hopefully our experiences are an anomaly .