Hey all, I just got my bike a week ago. After installing the rear rack, which was a slightly different design than in the installation video, I took the bike out for a easy ride. When I hit a curb the rack slid back which knocked the rear fender into the wheel and pinning it there. The front and rear lights started blinking (crash mode?), I was able to shut the bike off, remove the battery and get it transported back home to work on. I fixed the rack so it wouldn't slip, determined the problem was that I didn't tighten two screws on the top sides which caused the slip, these were not shown in the installation video.

My problem now, after what I suspect was a crash mode, is that the bike will not turn on. I reached out to Rad about this a week ago, detailing the issue, and I have not heard back from them. Has anyone here had any experience with this? What are the courses of action to get my bike running again?