Our new RadCity st3 is fun to ride.  The gears, brakes, throttle, lights all work well.  However, there is no assist in our pedal assist.  Has anyone required service for this issue?  Is it possible that we're doing or not doing something that is causing the problem.  As we select our way from 0-5 we experience no assist whatsoever.  We checked with two other RadBike owners in WA and they assured us that we should be experiencing some assist...we're experiencing none.

HELP

We've reached out to Rad via email, no response.  We have been sitting on hold on your cell phones for 20-30 minutes stretches, but we never connect with anyone.  Covid related problems?  We understand; but it would be great to hear from someone/anyone that has had a non-functioning pedal assist and was able to correct the problem:  replaced sensor, reconnected cables, changed fuse (if applicable).  We're in the dark.  We would love to ride this 65 pound bike with rolling resistance from the sure grip Kendas, but as you might imagine, it would  be more fun with a little pedal assist.  The throttle works, but it's one or the other...we want it ALL!

HELP

Thanks,

Debs Tech (aka Will)  chateaugaudreau@gmail.com