Thanks to all who posted. Fix worked. Photos and info saved the day. I?d did the key to the battery twice. The first battery was replaced by rad. Knowing what I do now I could have fixed the first one. Thanks again.

I needed to register with this forum to view the photos... radpowerbikes.eu told me they would replace the battery, but due to changes in dangerous, or hazardous goods' regulations in January 2022, they have been unable to ship any batteries and it will still be around 2-3 weeks from now until they can possibly ship due to ironing out the bureaucracy between Customs and the their suppliers and manufacturers. At this time they are not advising customers to do the fuse fix themselves. I hope they may provide support on their help pages soon... additionally I encourage them to include the following warning in the manual: Don't poke the charge-port with your key!

Thankfully, it's an easy enough fix.

1. Remove the end cap was tapping the ends with a hammer and screwdriver. Don't lever with your carving knife, the tip will break off!

2. Remove the 4x torx #10 screws holding on the endcap.

3. Carefully make a slit in the thick plastic wrap.

4. Firmly grip the Red 10A fuse. It's a micro type and it's seated very firm.

5. Replace the fuse with another 10A micro-fuse.

6. Tape (or silicone) it up. I used electrical insulating tape and Duct tape over that.

7. Charge your battery as normal (I charge mine to 80-90% for longevity, unless I'm doing a big ride)
[/quote]