similar issue....I thought the charging port was the place to unlock it when trying to unlock the battery the first time and apparently shorted the fuse after briefly touching the port with the key. RAD will not replace my battery so I must spend $600 on a new one. I admit this is partly my fault but this is a very common mistake I'm seeing and a horrible design flaw of the battery that you can't easily change the fuse...and the response to RAD by not replacing (or offering to repair it) is very upsetting since I've only used this thing for one charge. This was a birthday present for my son and he's upset, I'm upset....ready to take this to the dump I'm so pissed.