I want to thank everyone here for the super helpful instructions for replacing the fuse. After waiting on hold for 2 hours customer support told me they?d give me $100 off a new battery. Ridiculous for a bike I?ve had for a couple of months. Super disappointed and I likely would not recommend anyone I know to buy a RAD bike because of this ridiculously stupid battery design and the lack of accountability on their part. But on the positive side all of the helpful info here helped me replace the fuse and I?m back up and running without shelling out $500 or throwing the battery away. THANK YOU to everyone who contributed the photos and videos!

I did the same thing, absentmindedly touched the key to the charging port and POP. Rad customer support (after 2 hours on hold) said ?too bad, so sad, oh well, bye bye.? So now I have a useless bike unless I want to spend $600 on a new battery. Seems like this might be a faulty design issue if you can?t replace the fuse without hacking it, and the placement of the charging port is clearly problematic.

I appreciate all of the time folks have put into describing the fuse hack though. Might be my best chance at getting back out there. Thanks for the tips and photos!