Just had to complete this form yesterday for my brand new bike. Battery was DOA. Support person said a 5 day backlog just for "Manager Approval" for a new battery to be sent.
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Service & Repair / Re: Radrover 6+ battery won?t charge
August 12, 2022, 10:01:04 AMQuote from: Adams on July 26, 2022, 09:20:20 AM
UPDATE:
Received a new battery from Rad under my warranty claim. It was a week from when they approved the claim to when I received the battery. I'm happy with the customer service and result.
This is good to hear. Received my bike yesterday and the battery was DOA (no charging lights or anything). Support did say there was a "5 day backlog" on manager approval for battery replacement which did not exactly make me feel warm and fuzzy. I've been reading nothing but nightmares of people waiting months.
Also, out of curiosity does rad require the faulty batteries be sent back for warranty replacements? I'm wondering if I should break out my soldering iron and attempt a repair (according to the serial number I apparently have the soldered fuses) so I can maybe actually enjoy my bike a bit before summer ends.
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