Sadly they are giving every indication of a company going out of business. Not only chat doesn't work since last week, but no phone lines or text are available either. I sent them 3 text messages today to the 800 number, one of them asking if they are going are of business, and only got an automated response that I was texting them outside of business hours. I wasn't. I was about to order several accessories for my brand-new Rover 6, but won't dare putting my credit card in there again. I wish I knew 3 months ago before buying an ebike from them. I hope I am wrong but it's the first time I see a company go completely dark on their customers with no way of contacting them whatsoever.
I wish Rad's upper management had the decency to have some respect for their customers and update the website to reflect their situation. They are taking new orders, though. Not sure buyers will receive their goods. If there are no employees left to answer the phones or update the website, I wonder who is fulfilling the orders.