Rad seems very disorganized right now and this may be the reason for their financial issues. Certain departments are the darlings while others like customer support are now being neglected. This points to lack of direction and focus at the top. May not be a solvable problem. I like the bike I bought for my wife and some aspects of the purchase and the product were/are great but others are rookie. Hope they straighten out. They have employees depending on their jobs and customers depending on their bikes.

They seem disorganized and this may be the reason for their financial issues. Certain departments are the darlings while others like customer support are now being neglected. This points to lack of direction and focus at the top. May not be a solvable problem. I like the bike I bought for my wife and some aspects of the purchase and the product were/are great but others are rookie. Hope they straighten out. They have employees depending on their jobs and customers depending on their bikes.

I am having a battery issue and am having no luck with any form of communication: phone, text, email or online chat - been trying for 3 days. I tried going through their phone option for ordering a new bike just to see if a person would answer and got the same 'unfortunately our phone lines are currently closed' message that is being played on the service line