Shifting problems fixed, low gear adjustment screw, was not adjusted from factory it was screwed in all the way, backed it out to match wifes bike and adjusted barrel nut all is well.
These Rad City Step thru 3 are really nice riding bikes.

Thanks for suggestions

Have Two New 2020 City Step thru 3 for one week now.
Really nice bikes, but one will Not Shift to the highest gear next to motor hub?
All smooth shifting for six gears but will not shift to larger cog, any suggestions would be very helpful, made all minor adjustments as per rads sight.
My wife bike shifts fine all thru seven gears???

Just was wondering if Rad goes thru the bikes we order before shipping to us?
lots of if information on this site and Very knowledgeable Host in Ryan.
Seems to be a lot of Little Grimlins on Bikes being delivered that could have been caught before shipping out?
Still the best bang for the buck in a quality Bike.
Waiting for two Step thru 3 City any day now.

Ride Rad Safe