Quote from: Freakyninja on July 01, 2023, 12:33:35 PM
Hey. I have the same issue with my 6plus. ?00? showing on the speedometer and the feint ?8? when pressing the up arrow button.

See my reply to the OP.

Quote from: pworkman on June 12, 2023, 01:50:24 PM
Hi. New Here. Sorry if I break decorum with this question:

My brand new out of the box Rad Rover 6 plus has not functioned properly from the beginning. The remote on button works, but nothing lights up even though the remote on this model has its own small display screen. If I press light and down a faint "8" appears but that's it. The on button will start the bike, but will not turn it off. The display (which is separate to the remote on this model) only shows "00" even when riding the bike. (yes it does run but no setting work). THe display goes dim when I press the light button. THe light won't turn off either.  The connections seem ok.

I haven't heard back from a human. Are there replacement parts available somewhere? How can I get customer service? Any ideas on how to fix this?

Search for my user name (aforwood) and read the first message I posted (July 4, 2023) for a solution.

Quote from: Adam B on June 24, 2023, 08:29:10 AM
I have the exact same problem!
I emailed Rad and got this response:

Some shady things going on with the business strategy of the owners of this company. It's not the fault of the employees working at their outlets.

See my reply to the OP for a solution to the problem.

Quote from: philipshaw on June 13, 2023, 04:15:54 PM
New just assembled today RR 6 Plus When I press the power button on the UI remote (left side) the main display shows 00, the UI remote lights up to display an 8 then shuts off. The lights also come on and stay on along with the 00 on the main display. If I press the power button again nothing happens the lights and display stay on. If I press the light button sometimes the bike shuts off and sometimes stays on. If it stays on the only way to shut the bike down is to remove the battery. Does anyone else have this problem on a new bike or have any idea what may be wrong?
No response from Rad.

I had this same problem, and found out from the employee's at the Vancouver outlet that the UI remote that it comes shipped to their store in the box has a UI remote made for the US, and it needs to be replaced with one made for Canada. I live nearby and went in to talk to them in person after dealing with the help centre through emails and getting nowhere, not even the info I'm giving you here. The Vancouver store knows about the problem and even though they were booked up for servicing until late September (3 months), they allowed me to bring my bike in the next day and they would fix the problem. It took five minutes, and the new part was free because of my warranty. Normally it costs $89 and isn't listed in their website's products pages for some reason.

I also found out from talking to someone on their website's chat line that the help centre emails and chat line aren't coming from the Vancouver outlet, so you're dealing with two different entities, and the people at the Vancouver outlet are probably not aware of the way customers are treated with the false niceties and useless suggestions. I also found out somewhere that the company is incorporated in Delaware, where they have loose laws for incorporating businesses that allow for the sort of shady business strategy that appears to be going on with this company. The owners control the communications with customers online and the store outlets take the rap. But the Vancouver store employees are very helpful when you go in there and they do whatever they can to accommodate you.

I suggest that if you live close to the outlet you bought your bike from (in Canada), then go in with your bike and talk to them personally about getting the UI remote switched to the Canadian version, or try to contact the store by phone and explain that you have the wrong UI remote and have them ship it to you (for free). I can't seem to attach an image of the sticker on the back of the new part that has the product code on it, so I'll have to type in what's on the sticker:

CA Version
74401325003H1021050301570048