Yeah, I've nicknamed my bike buyer's remorse. The controller issue which renders the lights unusable; they sent me a replacement controller but it has failed again in less than 6mo. The magnetic disc snapped, looked like when Rad delivered it fully assembled they put it on backwards and the old design had indentations on one side that got caught causing it to snap.

The tire recall I found out about not from being contacted at all but from being on the site for an unrelated issue. Then a few months after getting my bike "fixed" I had a catastrophic blowout and broke my wrist because the inner tube installed was the wrong size causing the Tannus armour to fold over itself and rub a hole into the tires. Tannus was super nice, had no idea about the tire recall but supplied me with replacement liners and inner-tubes of the correct size even though it was Rad's fault.
I also got really upset when I went to replace the chain & freewheel only to realize Rad forgot to mention anywhere that you have to order a special tool from them because the electric cord is too fat to thread a normal tool through.
I would be significantly less upset if they had at any point been proactive and honest, openly communicating exactly what was going on and things to watch out for. Instead you get the hassel of dealing with people who act like they have no idea what you're talking about and make you go through so many unnecessary delays and hoops just to identify and address a problem that turns out to be very widespread and well known.

I have learned you have to become a bike mechanic because you can't trust them and most places won't touch their bikes even if Rad says they will.
I think I can maybe get another year tops out of mine and then I'll buy a different brand. I wish Rad was required to come get their lemon off my lawn at that time.

Quote from: ChopChop on May 30, 2023, 02:14:45 PM
I bought the Park tool FR 1.3 and drilled out the back to the appropriate size, but it wasn't large enough to fit over the rubber bolt cover.  I think cutting out a slice of the tool is the way to go.

But I gave up on that and I just bought some WD-40 and tried to clean the fly-wheel in place.  It worked mostly. I took the back wheel off in my basement and I sprayed the cassette and wiped and spun until no more dirt came out.  The pawls started to engage correctly after a little cleaning, but I kept at it for 40 minutes or so. No problems since, but I do think the flywheel makes a noise when I am not pedaling.

I have found the same issue. I'm fairly new to preforming the maintenance on my bike (necessary now that there's no longer a local branch of Rad). I didn't even know what I flywheel was until one morning I set out and noticed it ghost pedaling, thought I was imagining it until I tried to coast and the chain popped off. I cleaned mine in place the way you described and got a lot of gunk out. It now spins like it should and I've eliminated almost all the ghost pedaling. Well I should say I eliminate it but because of the drought here even paved paths and roads have so much dust that even when I only use muc-off dry lube and wipe off all the excess before and after letting it sit the recommended time. I find by the end of a single ride I barely notice ghost pedaling. When I go to clean it after a single ride I get brown muck (same color as the dusty dirt) coming out.
I cleaned until I got it to spin really free and the chain to quit producing gunk as well but I also can't tell if it's louder than it was when I first got the bike.
I don't really want to remove the back wheel if I can avoid it and because my bike is only a little over a year old I haven't looked into how to open the hub motor to clean & re-lubricate. Mostly because I don?t want to risk doing something wrong and damaging my bike when it's my only mode of transportation. Unless any of you have any critical input, my plan is to carefully clean/re-lubricate often and in another year or two then look into possibly taking it apart and giving it a complete overhaul. That way I might have saved enough/talked my wife into a 2nd smaller ebike as a backup.

If there's something huge I'm missing let me know. There is one mechanic in town I've found willing to work on a Rad but he's not easy to get a hold of but I can if it's important enough.