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Messages - TaviM

#1
Sadly my RadRunner plus motor has died after 2500 miles of Rad Riding, I recently posted in this forum about an error 35 issue that was resolved by replacing the controller, the bike was working fine until this morning when the cable coming from the motor wrapped around the rear axel presumably shorting it after my failure to properly torque the nuts holding the axle in place, in any case the motor has been due for a replacement and I was wondering if its possible to order one that would work with the stock controller from Amazon or another online retailer with relatively quick shipping as I rely on my ebike as my main mode of transportation, I would preferably like to buy the full rear wheel assembly as I am not confident enough to relace the wheel myself and local bike shops in my area are slow and expensive. I have contacted Rad and am waiting on a response about purchasing a rear wheel however I have heard they have been plagued with long wait times and being expensive. Thanks in advance to anyone that can help!
#2
My Rad Runner plus turns on and displays an error 30 message, no throttle or pedal assist. I have followed all the rad support guides and contacted customer service and they?ve told me to unplug and check all connectors and I?ve done that and nothing. Does anyone have any ideas of what it might be? Do I need to replace my controller? Like I said the display turns on and all and the battery is good just no throttle or pedal assist? I also tested with a multimeter and found that there was nothing coming from the cable that goes from the controller to the motor but maybe that?s just some situation where if a components not working it won?t send power? I?m very confused with this stipulation and thanks in advance to anyone that responds:)
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