They adjusted the gears but miscommunicated and didn't actually fix the indicator. They did it quickly though.

It was the indicator that was broken. They opened it up and fixed it in the shop.

Thanks for the reply handlebar. I had considered that the indicator, itself, was broken too.

Thankfully I live near a Rad Service centre, but it's not super convenient to get there, and they were closed anyways, so I took the bike in to the local place. They called today to say they fixed it, but I was away today and can't actually pick it up and check on it until tomorrow.

They said the issue was the H-limit screw, which was one thing I didn't try on my own. I'm not sure how it got messed up from being dropped, unless the bike was always like that and I just hadn't noticed. I often don't look at the shifting indicator numbers, either, when riding. It could be that after the bike was dropped, I was just being more observant to see if everything was working fine and noticed it for the first time.

Thanks for the tips. And I'm so glad that didn't happen to me on my bike either!

My daughter actually dropped it on the driver's side, so I didn't originally think anything of the derailleur and noticed it only later. Unfortunately there wasn't anything around to rest the bike on, either.

It looks like the tension is fine, and the cable isn't caught up in anything. The derailleur seems fine also. I played with the barrel adjuster and marked where I began while also counting the turns so that I could get it back to the original place. However the barrel adjuster only made things worse: skipping gears, rougher, etc.

I should mention that the bike shifts smoothly as it is. Also the shifter, itself, will indicate what I call gear 0 as in it'll show the 1 and then click on lower below any numbers, but not above gear 6. When I push the button, it doesn't even make the click feeling to go up to 7.

I could keep playing with it, but at this point I'm probably in over my head and should take it to my local bike shop who will fix it for $30. After it's fixed, I'll reply to explain what the problem was and what they did in case anyone else has this problem and sees this thread.

Thanks very much for your help.

Hello,
My daughter knocked my Rad Runner 3+ over while I had it propped up on it's kickstand. Lesson learned for me. Everything is okay except the gear shifter indicator number is incorrect. When I'm in 7th gear, the indicator says 6th gear (actually slightly more, like 6.25). When I'm in 6th gear, the indicator says 5th gear, and so on. When I'm in 1st gear, the indicator goes as far to the bottom left as is possible, where a 0 would be if it existed.

I know this doesn't actually cause issues with the bike, but I would like to have the indicator show the correct number just because it would be nice to have it do so. I haven't had luck finding anything about this online, but I believe that I need to use the shifting cable's barrel adjuster on the derailleur to adjust the derailleur's position. Before I go ahead and do this, I wanted to check if this is, in fact, what I should be doing. Also, if I'm standing behind the bike and looking towards the front, which way should I be turning the barrel as I make the adjustments: clockwise or counter-clockwise?

Thanks.