Hi! Thanks for the replies.

Yes, I did some maintenance and changed the brake pads about 500 km ago.
As part of my debugging intents, I disconnected the electronic input from the brakes to avoid any interference, but it didn't help. I'll try tightening them up a little. :-)

As for moisture, anything is possible, but I live in a really hot and dry climate (southern Spain), and the bike is kept in a garage. If tightening the brakes doesn't work, I'll probably open the motor case and see if I can do something there.

Thanks!

Hi!

I've been using an RW4 daily for two years now, mainly for taking my kids to school and back. The mileage is fairly low, as I've just hit 2500 km.

The other day, the PAS (Pedal Assist System) stopped working suddenly in the middle of the road, at around 20 km/h. I stopped and suspected that one of the kids might have stepped on the power cable. After a quick check, it started working again. However, in the afternoon, neither the throttle nor the PAS would work at all. I gathered my energy and went to the school without PAS... then it suddenly started working again, only to stop shortly after.

I ran several tests: I checked the entire cable system, opened the controller to look for any damage, and disconnected the electronics from the brakes (as I read this could sometimes stop the motor), but nothing changed.

Occasionally, the throttle works, but with just enough power to make the wheel spin while on the stand, not when it's on the ground. Then it doesn't move the wheel at all, before working like a charm after powering off and on... then sotp working again. While trying out the bike, out of nowhere, the PAS starts working again, but with a horrible friction sound coming from the motor, which stops after a few seconds. Then the PAS cuts out again, and it sometimes comes back after a few minutes. It's really strange.

I have no idea what could be causing this issue. If the motor were faulty, it shouldn't turn on at all. If it were a power issue, I wouldn't expect it to work in a low-power mode from time to time nor come back on to normal intermittently.

I'm really unsure of what to do next. Do you think the motor magnet could be out of place? Or could the motor be damaged from operating near maximum load capacity? (I weigh 75 kg, and my kids weigh 40 kg and 30 kg.)

Any suggestions would be greatly appreciated!