Hi There!

I have a bike in a Rad Power bike shop and they are saying it is faulty because the motor was installed upside down. I installed it as it came out of the box pre assembled. I didn't take any of the hardware off/re-arrange it. Has anyone had any issues with an "upside down" motor? Any thoughts or ideas on it would be great.

Cheers

PS: Rad Runner

UPDATE: The frame is toast. The motor was spinning in the frame.

what does that mean?  there is only one way to install the motor. 

that is exactly my thought as well. I am waiting on a call back from the Rad shop because I think there was a miscommunication on what they mean. Even if the axle was rotated 180 degrees that shouldn't do anything anyway. I will update when I hear from them. I have been using Rad for years in numerous bike shops and have never heard of someone saying this as an issue.

The only way I could see is if the guts of the motor was reversed left/right with respect to the cassette, a sort of "upside-down" I guess, but then wouldn't it run backwards? That's the sort of fault one would notice right away. If it was possible.

Quote from: barrelsonly on August 20, 2024, 05:08:00 PMI have a bike in a Rad Power bike shop and they are saying it is faulty because the motor was installed upside down.

If they are an "Authorized" shop then they are the best people to communicate the problem to RAD Power Bikes not the customer. Unless this is how RAD tries to distance themselves from honouring a warranty work.

Quote from: barrelsonly on August 20, 2024, 05:08:00 PMUPDATE: The frame is toast. The motor was spinning in the frame.

I am confused how a frame be toasted. If the motor is "spinning in the frame" then wouldn't it be a faulty motor? Or my brain is not registering what you are describing.

I don't understand how a Rad motor could spin in the frame. Rad doesn't make frame mounted motors. Only hub drives. Maybe they have another customers bike confused with yours?