Warrentee parts from Rad

[how]

I live in Victoria BC within a 100 miles of Seattle's Rad power Bikes.

I have been working with Rad on an intermittent power problem with a 2 1/2 month old RadRover step thru and a couple of days ago, with no preliminary warning, they sent me a notice of intent to send me a replacement controller  (shipping free) under warrantee. It says the controller costs $139.00 less a $100.00 warrantee refund plus taxes leaving me with a $39.00 charge.

I have responded with an email contesting the warrantee refund not covering the full cost of the part. No mention of any replacement labor even though I am quite willing to replace the controller myself.

Friends of mine who are involved in warrantee repairs and replacement parts routinely send warrantee items across International borders with a nominal $1.00 value.

Am I out of line on my warrantee reasoning with a new bike and has anyone else had this experience with Rad.

[how]

They have just emailed me now saying they've reviewed my complaint saying that it was an honest mistake and will be refunding me the $39.00 charge.
Sorry for the whine.

[Ryan]

Glad they got it sorted. Always good to see Rad taking care of their customers.