New Radrunner Plus is sluggish. Is this normal?

[clone45]

Hello!

I recently purchased a Rad Runner Plus and have ridden it a few times.  It's a heavy bicycle, so it's no surprise to me that it's a bit difficult to pedal on anything steeper than total flatness.  However, it feels excessively sluggish, even with pedal assist #1. 

My guess is that either

1) One or both of the brakes are rubbing or
2) The tires need more air (although I just filled them recently to 30 PSI). Or...
3) It's perfectly normal for such a heavy bicycle to require throttle

When I spin the front wheel, it spins about 360 degrees before stopping which takes just a moment.  I haven't touched the rear wheel.  I used to rent Lyft EBikes before this, and they didn't have this sense of drag.

Thanks!
Bret

[Ryan]

Just to be clear and rule out issues, pedal assist 1 is the lowest assist level on Rad Power Bikes. Bumping that up to 5 should give you plenty of assist. The front wheel should spin freely, more than 1 complete rotation depending on how fast you are spinning it of course.

[se-riously]

The tires should spin freely, and you should hear no rubbing noises.  If you can only get one full revolution, then it sounds like your brakes are not properly adjusted.