ABUS Wheel Lock 5650L NR in Canada

[Lantzco]

I've been on the notify when in stock since September 2020 and haven't received an email yet...yet go to the US site and they've been in stock since spring 2021 and ship in three days...here's my email to Rad...

Oct 4, 2021, 2:18 AM GMT+2

How is it for month's I can get a ABUS Wheel Lock 5650L NR off the US site in three days but has never been available in Canada yet, you list it as a product you sell...Why is that, keep the BS to a minimal please...Thanks

Rads response...


   

Shonda R. (Rad Power Bikes)

Oct 4, 2021, 3:16 AM GMT+2
Hi Doug!

Thanks for following up and offering your constructive feedback.

We understand that it may be frustrating when you are attempting to purchase an item, that may seem to be out of stock often. We are working on that and apologize if it has caused you inconvenience; especially if you may have received notification that it was back in stock, only to go on our site and see that it is once again sold out. These situations arise with items that are in high demand, but we are doing everything we can to make sure these continue to be in stock for you.

We take your feedback to heart and really appreciate hearing what our customers are looking for in our products and services. We'll do our best to ensure that your suggestions make their way to our team so we can continue to improve the Rad experience for everyone.

Please feel free to let me know if you have any other feedback, questions, or concerns. I'm all ears!
You are also welcome to check out our Help Center for quick answers to common questions anytime.


Shonda Customer Experience Specialist Rad Power Bikes


My response which gotten no response as of yet...

Mon 2021-10-04 5:24 AM
To Rad power bikes

Let's correct something, I have had a notify me by email when in stock since...September 2020 over a year!! I have never gotten an email saying it was in stock. The US site has been in stock since spring 2021 and shipping in 3 days...I was hoping to keep the BS to a minimal...guess not

And they won't let me order the lock off the US site to ship to Canada...BS Rad Bikes 

Thanks



Just goes to show, brick and mortar stores are the way to go...

[Lantzco]

Just goes to show, brick and mortar stores are the way to go...

[david.platt@mac.com]

Hi we got two of them from Rad recently but no Allen bolts.

Yup the ones supposed to be in the frame no longer are there.
And the 5650L didn't ship with them either even though we ordered as part of our purchase of two rad city 5 +

Pretty neat though and extremely heavy duty, pretty beefy at apron 1.2 lbs.
Got these coming https://can.grandado.com/products/10pcs-cycling-socket-head-cap-screws-hexagonal-bicycle-kettle-frame-road-mountain-bike-accessories-rack-stainless-steel-screws?gclid=EAIaIQobChMI8cn5qqa-9gIVcW1vBB07SwC_EAYYASABEgK59vD_BwE&variant=UHJvZHVjdFZhcmlhbnQ6OTE4ODY3MTI