My new Rad5 is a total piece

[Treefriend]

First it had battery issues right out of the box and now my bike won't stay on. It turns on then the number 30 flashes on the display and it shuts down.



Note control panel showed one bar, battery was at 5 or 6 bars.
And yes, I checked all the connections and they were fine.

[Hanko374]

Sorry to hear that. I went thru a similar situation with not only one but two bikes. Both were for the most part DOA and in both cases it was due to bad controllers. I must say Rad provided new controllers but you have to get them changed. Some serious quality issues. Once rectified everything works fine, well until today. 260 mile later I go to check my tires for air pressure and I note I have a crack in the front tire firewall. Checked my rear tire and cracks are appearing there as well. Tire inflation was always in spec, I don't exceed the weight limit and at 75 yrs old I don't do any off road biking, always on paved rail trails.

[pjiaria]

CS will send a new controller... you must install it.

[suspci]

That's what warranties are for

[momomentous]

I haven't bought a Rad yet but am thinking about the Rad City 5 Plus. I've enjoyed the great Rad reviews by Ebike Escape.  I called the local shop where I live that is one of the official Rad assembly sites (if I decide not to assemble myself) and he said he is having many problems with the Rad City 5 Plus and the Rad Rover (which is now on sale until Oct 31, 2022). He said the electrical harnesses on both are messed up and he has had to replace a number of them. Some don't work right off the bat and some go bad after the customer has picked it up. He said he has had zero issues with the Rad Runners. The trouble is I don't want a Rad Runner! From the complaints I see here it sounds like others are having issues recently with the Rad City 5 Plus. Once fixed, he said that things work but I don't want to hassle with a lemon right from the start.

This bothered me! Just an FYI.

[jcvdd]

I haven't bought a Rad yet but am thinking about the Rad City 5 Plus. I've enjoyed the great Rad reviews by Ebike Escape.  I called the local shop where I live that is one of the official Rad assembly sites (if I decide not to assemble myself) and he said he is having many problems with the Rad City 5 Plus and the Rad Rover (which is now on sale until Oct 31, 2022). He said the electrical harnesses on both are messed up and he has had to replace a number of them. Some don't work right off the bat and some go bad after the customer has picked it up. He said he has had zero issues with the Rad Runners. The trouble is I don't want a Rad Runner! From the complaints I see here it sounds like others are having issues recently with the Rad City 5 Plus. Once fixed, he said that things work but I don't want to hassle with a lemon right from the start.

This bothered me! Just an FYI.

If I may suggest that you look into the Aventon Level 2. Very similar to the Rad City 5, but a much better overall commuter e-bike. Good Luck.