Anyone get through to EU Support?

[jonnyb]

Hi,

Just wondered if it was me, but I've been trying for 3 weeks to get anywhere with the EU support. I've emailed repeatedly (and just get a 'we're very busy' autoresponse), messaged on FB/Twitter (replied once with 'let us know how we can help' then ignored my messages) and tried calling their support number - which has been disconnected.

I'm just wondering if they are even still operating in the EU anymore?

For anyone interested, I need to replace the cassette on my Rad Rover, but there's a special tool they supply which fits over the cable plug. I can't seem to find an alternative way to remove it.

[Fionn]

Maybe I've been lucky, they seemed to be pretty quick to reply any time I needed something. Last time was this month - I needed brakes replaced but they weren't in stock according to their site, so I used their Supporrt page European Help Centre and submitted a request using the form on the page, I sent it 31 Oct 2022, 10:34 pm CET

and received a reply;

Yasmin Heymann (Rad Power Bikes EU)
1 Nov 2022, 1:29 pm CET
Hi ,

Thank you for contacting Rad Power Bikes!

You can find the alternative via the following link: https://www.mantel.com/jagwire-pro-semi-metallic-schijfremblokjes

If there's anything else I can assist with or if you have any further questions,
please don't hesitate to ask.

Kind regards and stay safe,

Yasmin H.
Customer Experience Specialist / Rad Power Bikes
+31-85 7470430

Hope you can get in touch with them!

eu-info@radpowerbikes.com

www.radpowerbikes.eu

[mushroom]

I'm in the UK and Rad EU got back me in a few hours